FAQ

Question

Answer

How do I start playing? You can register as a member by clicking the button "Join Now" at top right side.
How do I make a deposit? You must contact our customer service by live chat or WhatsApp or telegram to make the deposit.
How do I make withdrawal? You must contact our customer service by live chat or WhatsApp or telegram to request withdrawal.
How can I be certain that games are fair? We have a professional team to calculate the payout percentage for all our games, making sure that our games meet industry standard fairness regulations.
Is my personal information secure? We will make sure that your details are secured all the time. We are using the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and all details are stored in secure operating environments, thus customers making payments online has never been safer. BGoldBet will not disclose your personal information to third parties.
Forget username or password? Customers can retrieve username by contacting our customer service, we will need to get some information from you to identity that you are the owner of the user account.
What are the supported currencies? MYR - Ringgit Malaysia & SGD - Singapore Dollar
Can I cancel my bets? No. Once we have accepted your bet, it cannot be cancelled and will be settled according to the Rules & Regulations governing our website. It is important that you are familiar with these rules.
How long does it take for withdrawal? During bank working hours, it takes upto 15 minutes to process withdrawals.
I have problems loading some of the content of the website. How can I solve this issue? There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you to update your Flash Player and your browser to the latest version.